Parts Advisor | City


Key Tasks

Objective: Accurately identify customer parts requirements

  • Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored
  • Remain aware of seasonal requirements and of parts needed in the event of a Volkswagen recall or special offer in the Parts Department
  • Attend training courses to develop job-related knowledge
  • Liaise with Parts Manager to monitor lost sales for inventory control
  • Processing of daily banking
  • Control of morning delivery
  • Ensure clock cards are used in the correct manner for attendance records
  • Monitor the work in progress report
  • Carry out regular checks on purchase targets

Objective: Maintain parts stock and stock records

  • Ensure all stock is kept securely and in good condition
  • Maintain stock control and guard against any unauthorised removal of parts stock
  • Ensure all incoming deliveries are checked and placed in the correct bins and any discrepancies reported to the parts manager
  • Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued
  • Assist the parts manager in all aspects of stocktaking

Objective: Process parts orders efficiently

  • Ensure all paperwork, documentation and parts requisitions are completed accurately
  • Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
  • Place special orders as necessary, balancing the needs of economy and speed of delivery according to parts manager guidelines
  • Source the availability of additional parts from outside the retailer
  • Search for part numbers using the Electronic Parts Catalogue

Objective: Ensure the highest level of customer satisfaction

  • Satisfy customer requirements by identifying parts accurately
  • Answer customer queries regarding parts warranties in a manner that is easily understood
  • Receive customers promptly and courteously
  • Develop and maintain excellent relationships with customers by meeting and exceeding their expectations

Objective: Contribute to departmental compliance with company policies and industry guidelines

  • Ensure the department is kept clean and tidy
  • Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
  • Adhere to all Health and Safety and Company policies and procedures
  • Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to.
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