To deliver and collect parts efficiently – maximising accuracy and minimising damage. Develop
and maintain outstanding relationships with customers. Leverage these relationships to sell
additional products and meet van sales targets.
Check orders to be delivered with the invoice – deal with any anomalies and advise the
Ensure all parts on the invoice are loaded efficiently and effectively onto the delivery van.
Complete the van sales delivery logs & whiteboard fully and accurately.
Gain authorised signatures and printed names from customers for all parts delivered.
Ensure that receipts or payments are received for all parts delivered.
Work with other TPS colleagues to facilitate the efficient delivery of parts.
Drive in a safe and courteous manner within the law, at all times ensuring that the Driver Behaviour guidelines are followed.
Return cash credits to customers in line with current process found in the Operations Manual.
Have a full understanding of the TPS Brand Values & USP to professionally represent the TPS
Provide the highest levels of customer service by providing a knowledgeable, courteous,
responsive and efficient van delivery service.
Work with all departments to provide a consistent excellent customer service experience.
As the face of TPS maintain a professional and smart appearance at all times (including your
Always act in a courteous and professional manner.
Report any customer complaints to the Sales Manager.
Check that all parts delivered match with the customer invoice.
Plan the most direct routes to meet customer requirements – share these with the TPS team
taking into account the delivery reference and customer priority.
Deliver and collect parts in an efficient and timely manner.
Achieve own sales targets through building excellent customer relationships.
Keep up to date with current and future promotional campaigns and offers and share marketing messages/promotions with customers on delivery
Feedback to the Sales Manager any potential sales information gathered on the delivery runs
(e.g. opening of new a Bodyshop, garage etc.).
Seek additional sales opportunities and work with TPS sales colleagues to exploit them.
Ensure all van sales are logged on the appropriate systems.
Systems and Processes
Ensure compliance with business standards and processes, financial, legal and ethical
Handle all cash, cheque payments securely and in line with the cash handling policy.
Report any accidents or incidents immediately to the direct line manager (Warehouse
Supervisor/TPS Centre Manager).
Ensure that vans are maintained in a clean and roadworthy condition before each delivery
run, that tyres and levels are checked regularly and that required services and repairs are
arranged as per the TPS guidelines as outlined in the Operations Manual.
Economise on fuel costs where possible by finding the cheapest fuel price options available.
Maintain driver’s log accurately and legibly.
Maintain the van mobile phone to enable the TPS centre to contact as required and adhere to
the safe driving guidelines as outlined in the Operations Manual.
Adhere to the manual handling guidelines as outlined in the Operations Manual.
Correctly adhere to Vehicle Payloads.
Ensure personal protective equipment are correctly used and stored.
Assist with picking parts where required by the Warehouse Team
Assist with Perpetual Checking of Stock where required by the Warehouse Team
Ensure the Centre is kept tidy and free from rubbish
Utilise training courses via learning services to continually develop and maintain skills to
efficiently and effectively perform in your role
Tanner Automotive Ltd (t/as Alan Day City, Hampstead, Southgate and VW Commercial) is an appointed representative of South Quays Limited, 53 Stream Road,
Kingswinford, West Midlands, DY6 9PD who is authorised and regulated by the Financial Conduct Authority for insurance mediation activity only. South Quays Limited FCA Register number is FRN 528881. South Quays Limited permitted business is to arrange policies for General Insurance and this Initial Disclosure Document applies only to products we advise on, which are regulated by the FCA.
Tanner Automotive Limited is directly authorised and regulated by the Financial Conduct Authority for Consumer Credit Activity (Limited Permissions) only. Tanner Automotive Limited FCA Register Number is FRN 669185 and became effective on 23rd February 2015. Our permitted business is Credit Brokering, Consumer Hire, Debt Adjusting (Limited) and Debt Counselling (Limited) and this Initial Disclosure Document applies only to products we advise on, which are regulated by the FCA.