Job purpose: Promote and sell Volkswagen Commercial
Vehicles to Local Businesses within the Van Centre area of influence.
Reporting to the Fleet Sales Manager, the Local Business Development Manager will be responsible for developing incremental local business sales to improve Commercial Vehicles penetration in to the True Fleet Market, and establish lasting local relationships that deliver increased aftersales opportunities, customer retention and loyalty for both the Retailer and the Brand.
Be self-starting, competitive, imaginative, direct, influential, persuasive, resilient and self-confident. Have an excellent understanding of the sales and aftersales process and how this benefits customer loyalty Have an excellent industry knowledge gained within motor retailing
Have proven business development skills, through achievements in generating new business in a similar role Strong communication and influencing skills, with particular focus on negotiating across a broad range of audiences
Be able to build rapport and maintain long term positive relationships with
customers and prospects through face to face meetings and over the phone
Prospecting activity vs. Key Performance Indicators
Sales vs. objectives
Profit on sales
Customer satisfaction (CEM) and retention (repeat purchase)