Sales Executive | New Southgate

Key Tasks

Objective: Sell maximum number of vehicles possible

  • Achieve and strive to exceed all monthly and annual sales and associated product targets as set by the Sales Manager / Operations Manager
  • Record each sales opportunity, contact and follow-up accurately onto a daily activity control sheet
  • Assist the Sales Manager / Operations Manager in planning sales campaigns and promotions to maximise sales
  • Keep up-to-date on competitor’s products, prices and specifications
  • Introduce and follow-up suitable sales prospects

Objective: Achieve maximum profitability on sales

  • Conduct accurate and fair used vehicle appraisals for final valuation with the Sales Manager / Operations Manager
  • Ensure all payments for vehicles are complete for each transaction
  • Negotiate sales for maximum profitability within limits of authority

Objective: Ensure highest degree of customer satisfaction to achieve customer loyalty

  • Ensure that all invoices, statements and other communications to customers are clearly comprehensive and have been explained verbally
  • Consult with customers to discover and understand their needs and address customer hesitation and resistance appropriately
  • Approach and receive customers promptly and courteously at all times
  • Ensure pre-delivery inspection and any sanctioned repairs / servicing are carried out and that customers are notified of delays, changes in requirements and specification of the vehicle outstanding to ensure a satisfactory vehicle handover
  • Handle dissatisfied customers calmly, resolve complaints with sensitivity and involve the Sales Manager / Operations Manager when needed

Objective: Ensure customer awareness of options, accessories, extended warranty and finance facilities

  • Ensure timely and accurate completion of finance proposals and documentation
  • Ensure extensive and up-to-date knowledge regarding pricing, options, warranties, colours, standard equipment and specifications etc

Objective: Help retailer to achieve industry-leading standards of customer care and process efficiency

  • Plan and prepare for the daily sales meeting and conform with retailer reporting requirements
  • Ensure the details of vehicle transaction are accurately documented and registered with the Sales Administration office
  • Maintain internal and external vehicle displays and showroom staffing levels in line with Volkswagen policy
  • Operate a ‘share best practice policy’