Accurately and skilfully undertake the repair and servicing of motor vehicles
Analyse work orders to identify what work has been agreed; seek clarification from the Service Advisor if a
work order is not clear or seems incorrect
Evaluate the condition of the vehicle
Document completed work orders, ensuring hours and materials used are accurately and appropriately recorded
and all warranty material is kept and returned to the Warranty Clerk
Perform repair work as directed and in accordance with established and documented procedures, as well as
conducting routine service work on all makes of vehicle
Minimise wastage of all materials, oils and fluids
Undertake all other tasks and responsibilities as requested by the Workshop Controller and the Service
Work with other departments in the Retailer to facilitate the servicing and repair vehicles
Determine which parts and tools will be required for a given repair or service and ensure their availability
Inform the Service Advisor and the Parts department if a part needs to be ordered
Ensure the security of all inventories and analyse the quality of parts
Detect and diagnose any additional faults for further repair
Test vehicles and provide diagnostic reports to the Workshop Controller and service reception
If further work is required alert the workshop controller and follow the necessary steps for making sure the
customer is contacted
Observe, recognise and report on vehicle and component serviceability
Ensure all work is completed safely and complies with Retailer, manufacturer and industry guidelines
Ensure vehicles comply with industry safety standards when returned to customer and any faults have been
reported and noted on the job card
Ensure all health and safety, environmental and recycling policies, plus all internal policies and
procedures are adhered to, focusing on customer needs and building upon the professional reputation of the
Check the condition and ensure the correct maintenance of tools, equipment and other materials in accordance
with company policy
Ensure all policies and practices are followed adhering to the retail and wholesale standards to build upon
the professional reputation of the Retailer
Fulfil all tasks to the customer’s complete satisfaction
Interact directly with customers when requested, to explain vehicle problems and the corrective action taken
Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring
adequate protection is used in every vehicle during service and repair
Receive customers courteously, in line with the Volkswagen quality programme
Tanner Automotive Limited t/a Alan Day New Southgate Volkswagen is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.
We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered.
All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.
Tanner Automotive Limited is directly authorised and regulated by the Financial Conduct Authority for Consumer Credit Activity (Limited Permissions) only. Tanner Automotive Limited FCA Register Number is FRN 669185 and became effective on 23rd February 2015. Our permitted business is Credit Brokering, Consumer Hire, Debt Adjusting (Limited) and Debt Counselling (Limited) and this Initial Disclosure Document applies only to products we advise on, which are regulated by the FCA.
Commission Disclosure Statement:
We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders.