TPS Telesales Advisor | TPS Park Royal

Reporting to TPS Supervisor / Manager

Key Tasks

Objective: Accurately identify customer parts requirements

  • Maintain an up-to-date knowledge of new or updated parts, and ensure parts bulletins, lists and catalogues are read and stored
  • Remain aware of promotional and Marketing activity.
  • Attend training courses to develop job-related knowledge.
  • Ensure that a receipt, payment or authorised signature is obtained for all parts stock issued.
  • Assist the parts manager in all aspects of stocktaking.

Objective: Process parts orders efficiently

  • Ensure all paperwork, documentation and parts requisitions are completed accurately
  • Ensure all credit sales transactions are to an authorised signatory or approved account, and cash and cheque payments are received and stored securely
  • Place special orders as necessary AND ENSURE MINIMUM AMOUNT OF RETURNS.

Objective: Ensure the highest level of customer satisfaction

  • Satisfy customer requirements by identifying parts accurately
  • Answer customer queries regarding parts warranties in a manner that is easily understood
  • Receive customers promptly and courteously
  • Develop and maintain excellent relationships with customers by meeting and exceeding their expectations

Objective: Contribute to departmental compliance with company policies and industry guidelines

  • Ensure the department is kept clean and tidy
  • Ensure the correct recycling of all disposed and damaged items in line with environmental regulations
  • Adhere to all Health and Safety and Company policies and procedures
  • Ensure Volkswagen procedures appertaining to recycling/exchange units are adhered to